Frequently Asked Questions

Have a question? We've got answers. Whether you're wondering about our menu, rewards, catering, or our transition from Kiki's to KiKai's, you'll find everything you need right here.

About Kikai's

What is KiKai's Chicken & More?

KiKai's Chicken & More is a family-owned fast-casual restaurant serving craveable crispy chicken, signature loaded fries, fresh salads, bold sauces, and customizable meals. We're rooted in family, connected by community, and committed to bringing people together over great food.

Why did the name change from Kiki's to KiKai's?

We're still the same family-founded brand you know and love—just with a new name that better reflects who we are today and where we're headed. KiKai's is inspired by the names of our founders' children, Kiana (Ki) and Makai (Kai), and represents our next chapter while staying true to the values that have always guided us.

Is the food still the same?

Absolutely. Fan favorites like Kiki's Fries, crispy chicken sandwiches, tender strips, and our signature sauces are all here to stay. We've also added new menu items along the way, but our commitment to bold flavor and quality remains unchanged.

Are you under new ownership?

No. KiKai's is still proudly family-owned and operated. Our rebrand reflects growth—not new ownership—and our commitment to better quality, consistency, and community.

What's different now?

We're growing with purpose. The KiKai's name better represents who we are as we expand into new communities, introduce new menu items, and continue building a stronger brand while staying true to our roots.

ordering & rewards

Can I order online?

Yes! You can order online for pickup or delivery through our website or mobile app.


Do I need a new rewards account?

No. If you're already part of our rewards program, your account, points, and rewards remain the same. You'll simply begin seeing the KiKai's name throughout the app.


How do I earn rewards?

Download the KiKai's app from your app store, create an account, and earn points on qualifying purchases. You'll also receive exclusive offers, birthday rewards, and early access to special promotions.

Catering & food Truck

Do you offer catering?

Yes! We offer catering for office lunches, family gatherings, school events, parties, and more. Pickup and delivery options are available.

Can I book the KiKai's Food Truck?

Absolutely. Our food truck is available for private parties, corporate events, fundraisers, festivals, and community celebrations. Visit our Catering & Food Truck page to request availability.

How far in advance should I book catering or the food truck?

We recommend booking as early as possible to ensure availability, especially for weekends and larger events.

Community

How does KiKai's support the community?

Giving back is part of who we are. We proudly support local schools, nonprofits, youth organizations, and community events through fundraising partnerships, sponsorships, and special events.

How can my organization host a fundraiser?

We'd love to partner with you. Visit our Community page or contact us to learn how your school, nonprofit, or local organization can host a KiKai's fundraising event.

Location

Why do some restaurants still say Kiki's?

During our transition, some locations may temporarily have Kiki's exterior signage while operating as KiKai's. If you see Kiki's on the building and KiKai's online, you're in the right place. Updated signage is coming soon.

Where can I find the nearest KiKai's?

Visit our Locations page to find the restaurant nearest you, view hours, and order online.

Still have a question ?

We're always happy to help. Reach out through our Contact page, email us

 at hello@kikais.com, or ask any team member during your next visit.

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